Privacy Policy

隱私權政策 (只有英文版)

This Privacy Policy describes how icloud.com.hk (hereinafter referred to as “we,” “us,” or “our”) collects, uses, and shares personal information of visitors and users (hereinafter referred to as “you” or “your”) of our website icloud.com.hk (the “Website”).

1. Information We Collect

We may collect the following types of personal information:

  • Information You Provide Directly:
    • Contact Information: Name, email address, phone number (if provided). This is typically collected when you contact us through a form, subscribe to a newsletter, or create an account.
    • Account Information: Username, password (if applicable).
    • Comments and Contributions: Information you post in comments sections, forums, or other interactive areas of the Website.
    • Transaction Information: If you make a purchase through our Website (e.g., through WooCommerce), we collect information necessary to process the transaction, such as billing address, shipping address, and payment information (Note: Payment information may be collected and processed by a third-party payment processor; see Section 4).
    • Job Application Information: If you apply for a job through our website, we may collect your resume, cover letter, and other relevant information.
  • Information Collected Automatically:
    • Log Data: IP address, browser type, operating system, referring URL, pages visited, and the dates/times of visits.
    • Cookies and Similar Technologies: We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity on the Website. This may include:
      • Essential Cookies: Necessary for the Website to function properly (e.g., login cookies, shopping cart cookies).
      • Analytics Cookies: Used to analyze Website traffic and usage (e.g., Google Analytics).
      • Advertising Cookies: Used to display personalized advertisements (if applicable). (Note: If using ads, clearly explain your ad practices).
      • Third-Party Cookies: Cookies set by third-party services integrated into our Website (e.g., social media sharing buttons).
    • Device Information: Type of device, device ID, screen resolution.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To Provide and Improve the Website: To operate, maintain, and improve our Website, its features, and its content.
  • To Personalize Your Experience: To customize your experience on the Website, such as recommending content that may be of interest to you.
  • To Communicate with You: To respond to your inquiries, provide customer support, and send you updates and newsletters (if you have subscribed).
  • To Process Transactions: To process your orders and payments (if applicable).
  • To Market Our Products and Services: To send you promotional materials and special offers (if you have opted in to receive them).
  • To Analyze Website Usage: To understand how users interact with our Website and to improve our content and design.
  • To Protect Our Rights and Property: To prevent fraud, enforce our terms of service, and protect our legal rights.
  • To Comply with Legal Obligations: To comply with applicable laws and regulations.

3. How We Share Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers: We may share your information with third-party service providers who assist us with various aspects of our business, such as hosting, payment processing, email marketing, and analytics. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
  • Business Partners: If we partner with other businesses to offer products or services, we may share your information with those partners.
  • Affiliates: If we have affiliate relationships, we may share some data for tracking purposes.
  • Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
  • Other Users: If you post comments or contribute to interactive areas of the Website, your information may be visible to other users.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.

4. Third-Party Services

Our Website may integrate with third-party services, such as:

  • Google Analytics: We use Google Analytics to track Website traffic and usage. Google Analytics collects information such as your IP address, browser type, and the pages you visit on our Website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
  • Oracle: We use Oracle to host our website. Oracle stores our website files and database on their servers, which may include your IP address and browsing activity.
  • Brevo: We use Brevo to manage our email newsletter subscriptions. You can view Brevo’s privacy policy: https://www.brevo.com/legal/privacypolicy
  • We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies before using their services.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your personal information.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

  • We will retain your account information for as long as your account is active. We will retain your transaction information for 2 years to comply with tax and accounting regulations.

8. Your Rights

You may have certain rights regarding your personal information, depending on your location and applicable laws. These rights may include:

  • The right to access your personal information.
  • The right to correct inaccurate or incomplete information.
  • The right to erase your personal information.
  • The right to restrict the processing of your personal information.
  • The right to data portability.
  • The right to object to the processing of your personal information.
  • The right to withdraw your consent (where applicable).
  • The right to lodge a complaint with a data protection authority.

To exercise these rights, please contact us using the contact information provided in Section 11.

9. Children’s Privacy

Our Website is not directed to children under the age of [Insert Age] . We do not knowingly collect personal information from children under the age of [Insert Age]. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

10. International Data Transfers

If you are accessing our Website from outside Hong Kong, your personal information may be transferred to and processed in Hong Kong or other countries. These countries may have data protection laws that are different from the laws of your country. By using our Website, you consent to the transfer of your personal information to these countries. (If you actually transfer data internationally, you need to be specific about where and why).

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Cheung Ling
info@icloud.com.hk

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on this page and update the “Effective Date” at the top of the page. We encourage you to review this Privacy Policy periodically. Your continued use of our Website after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.